FAQ

Buyer FAQs

Pass the Plate is the only official platform for buying and selling secondhand ceramics from Heath. All listings are reviewed prior to going live and your purchases are backed by Treet Protection, so you can shop with confidence.

After completing your order, an email is sent to the Seller with a prepaid shipping label and they’re encouraged to ship immediately. It usually takes around 3 days for Sellers to get items in the mail, but it can take up to 7 business days. Please note that shipping is paid for by the Buyer.

Shipments over $500.00 will require a signature confirmation upon delivery.

On the rare occasion where your order doesn’t ship within the 7-day shipping window, we will automatically cancel the order and refund your purchase.

All major credit and debit cards are accepted for payment, including: American Express, Visa, MasterCard, and Discover.

All orders made through Pass the Plate are backed by Treet Protection, which means you’ll get what you ordered in the condition promised, or we’ll issue a full refund. To receive a refund, simply file a Misrepresentation Claim within 72 hours of receiving your order. Here’s how to do it. If, for whatever reason, you decide you don’t like your purchase, we will not issue a Treet Protection refund. However, you can re-list your item(s) with seller fees waived. Simply re-list the item within 72 hours of its arrival by contacting

support@treet.co

. You can also choose to add Seel Return Assurance to your order at checkout (if your order is eligible). Return Assurance gives you a seven-day return window on items that are otherwise non-refundable. If you’re unhappy with the purchase for any reason, Seel will buy it back from you for 100% of the purchase price. Please note that shipping fees are not covered by Return Assurance. The original shipping fee will not be returned, and a $10 return shipping fee will be deducted from your final refund.

In the early-to-mid 1900s, lead was a common ingredient in pottery glazes due to its low melting temperature, which helps glazes come together during the firing process. Cadmium was used in certain glazes to achieve a more vibrant hue. Heath has always adhered to all applicable safety standards for production, and once the FDA guidance on food product safety was introduced in the 1970s, began testing glazes against those safety standards to ensure they complied. At this point, many glazes were either reformulated or archived from production. With a deep history of over 75 years of production, some early Heath glazes contain lead and cadmium. When ceramics are fired, the ingredients are encapsulated in a strong, glassy structure. According to current FDA guidelines on permissible levels of heavy metals, even vintage ceramics that test positive for heavy metals can be food-safe. We provide this information so that you may use your own discretion regarding owning and eating off vintage ceramics. Items produced prior to 2008 are considered ‘vintage’ and include the following California Prop 65 warning label: Products with a “WARNING” label can expose you to chemicals including lead or cadmium, which are known to the State of California to cause cancer. For more information, go to

www.P65Warnings.ca.gov

. Safety has always been a priority at Heath, and all of our current dinnerware meets or exceeds both US and California safety standards. Current glazes do not contain any heavy metals. You can read more about our approach to product testing and safety here.

Heath Store Credit, including Registry Credit, is only eligible for use on Heath's site or in one of their four California showrooms.

Seller FAQs

Pass the Plate is the only official platform for buying and selling secondhand ceramics from Heath. This is where our community lives, which means you’ll keep your beloved dinnerware in the family, get the best value for each item, and find buyers quickly. Plus, if you sign up with the same email you use on Heath’s main site, you can list pieces straight from your order history.

Simply click “Sell Your Item” in the upper right-hand corner, create an account (use the same email you use on our main site so you can see your order history), and follow the steps. Once you’ve built your listing, click “Submit” and we’ll review it within 24 hours. After it’s approved, you’re ready to go. If there are any issues with your listing, we’ll reach out.

The Treet Team reviews every item before it goes live. They’re verifying several things about your post:

  • Your pictures are accurate and high quality

  • Any quirks are accurately described

  • The condition you selected accurately reflects your image

  • The product is an authentic piece

When you make a sale, you’ll receive an email that includes a prepaid shipping label. You must ship within seven days of sale, or the order will be canceled. Buyers are responsible for shipping fees.

As a Seller on Heath Vintage & Resale, you have

two

choices for receiving your funds: cash or credit back to Heath Ceramics.

If you choose store credit, there is

no fee

! In fact, Heath Ceramics will give you a bonus 10% in store credit. (i.e. Selling an item for $100.00 gives you $110.00 credit back to

Heath Ceramics

.)

If you choose cash, the fee is

20%

. (i.e. Selling an item for $100.00 gives you $80.00 cash.) This fee is paid directly to Treet.

Once your item is delivered and verified (manually by the buyer or auto-verified after 72 hours — whichever is first), you’ll receive an email asking how you’d like to redeem your funds: cash or credit. You can make your preferred selection by logging into your account and going to ‘Your Listings’.

To redeem your funds as credit, you’ll receive an email immediately upon verification with your gift card for use on

Heath Ceramics

.

To redeem your funds as cash, you’ll be prompted to enter your bank account details* and a direct deposit will be sent within 7 business days via our payment partner,

Stripe

**.

*Please note, if you have recently changed your name, or in the rare case that Stripe requests additional information for account verification, you may be asked to enter the last 4 digits of your

SSN

and/or enter your date of birth. Please reach out to

support@treet.co

 if you have any trouble or questions.

**Stripe has a PCI Service Provider Level 1 Certification - the highest level in the payments industry.

We issue store credit as gift cards to be redeemed on

Heath Ceramics

. You’ll receive the gift card code via email upon selecting the credit option.

If your buyer submits a claim, you’ll be notified immediately and we’ll review it in accordance with our Treet Protection policy. Your funds will be on hold until a decision has been reached. If the claim is accepted, we provide the buyer with a prepaid shipping label to print and ship within 72 hours. If the claim is rejected, you’ll immediately receive your funds.

As long as the item is initially scanned in by the post office, you’ll be paid in full if it were to get lost or stolen anywhere on its journey.

Ceramics from Heath are durable, but you’ll still want to take a few precautions before putting them in the mail: 1. Try to find a box that’s roughly the same size as what you’re shipping (ideally, leaving at least two inches of space). If possible, double up on boxing for extra protection, and fill the space between boxes with additional packing material to prevent movement. 2. Be generous with your packing materials to keep pieces separate from each other and from the outer edges of the box. Before taping up your package, give it a gentle shake—if you feel or hear movement, consider repacking. 3. Once it’s packed, remember to write “Fragile” clearly on the box before shipment. Check out this video for more packing tips.

Yes! All credit issued on Treet can be used in any in-person Heath store.

In the early-to-mid 1900s, lead was a common ingredient in pottery glazes due to its low melting temperature, which helps glazes come together during the firing process. Cadmium was used in certain glazes to achieve a more vibrant hue. Heath has always adhered to all applicable safety standards for production, and once the FDA guidance on food product safety was introduced in the 1970s, began testing glazes against those safety standards to ensure they complied. At this point, many glazes were either reformulated or archived from production. With a deep history of over 75 years of production, some early Heath glazes contain lead and cadmium. Items produced prior to 2008 are considered ‘vintage’ and include the following California Prop 65 warning label: ⚠️ WARNING: This product can expose you to heavy metals including lead and cadmium, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to

www.P65Warnings.ca.gov

. Items produced after 2008 do not require a Prop 65 warning.

Misc. FAQs

Treet is the platform we use to power this site. They handle all of the shipping logistics, disbursements, refunds/returns, and product authentications to make this site a safe environment for buying and selling.

Visit

this page

for more information about Treet.